Shipping Policy

We ship within India from our New Delhi Office via different courier companies. Shipping is currently charged as per the guidelines. Once your order is processed and dispatched it is usually delivered within 3-7 days.


Shipment processing time

For items that are in our warehouse, please allow 1-2 weeks for the item to be processed and delivered. On the product page for each item, you'll see an accurate delivery estimate. E.g. 3-4 weeks. Some of the items are already in stock and they can be shipped much quicker.


Shipment tracking

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of 5CROSS.COM or SHARED COURIER COMPANY LINK by inserting the tracking number supplied.


Order delays

We work hard to reduce lead times and avoid delays; in case there is a delay we will contact you and let you know as soon as we get the information that there will be a delay. If you've been waiting longer than you should have and you haven't heard from us, please email us at ajit@5cross.in and we will contact you within 48 hours.


DUTIES & TAXES

All other customers apart from India

For all our customers outside of India, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

For every product, the import duty value depends on the particular country import regulation. We suggest you to get in touch with us to help you out in this matter at ajit @5cross.in or call us at +91-11-41603022 which is  open from 11am-6pm ist 5 days a week (monday to friday). This is to inform you that in some country we can ship the good without import duties provided the actual value falls under duty free limitation.

"*Estimated Duty Charges are to be used as a guide only and are based on time from order. 5CROSS STUDIO INDIA cannot take responsibility for inaccuracies."