Terms & Conditions

5cross.com is an e-commerce store operated by 5CROSS STUDIO INDIA., a company incorporated under the laws of India.

Welcome to our website. Your continuation to use our website will show that you agree with our terms and conditions. If you do not agree with our terms and conditions, we request you not to use our website.

You are required to read and accept all of the terms and condition, before you may use our website. This website gives you access to browse through our collection and shop it.

5CROSS STUDIO INDIA may amend or updates this terms and conditions at any time without any prior notice. All amendments or any updates will be informed to you via posts on our website. If you continue to use our website, you are accepting the revised terms and conditions.

By placing an order, you agree to purchase products you have selected based on standard site restrictions, merchant specific restrictions, and on the terms and conditions stated below. To order any product you are required to open an account on our website. This is required to make your shopping experience pleasant so that you can keep a track of your order at anytime and view your purchase history.

It is in our company best objective to keep the website accessible 24*7 but because of any interruption which is beyond our control or routine maintenance, it may be possible that this website is not accessible. We  request you to please bare with us and incase if you have something urgent, you can get in touch with us at +91-11-41603022, we are open from11am-6pm IST  5 days a week (Monday to Friday).


Colors
While we have made every effort to ensure that each product is represented as accurately as possible, we cannot guarantee the colors of the products that appear on the Site are the colors you will get, colors may appear differently depending on the colors displayed on your screen, we cannot guarantee that the color you see on our site will be representative of the actual color. We will make every effort to ensure that we will do our best to represent an accurate picture of the product.


Fabric and garment treatment process

Some of our product may be treated with special pigment or reactive dying or a creative spraying process, the resulting texture of faded or bleeding look is part of the look of the product.


Cancellation by Us

It is never our intention but please note that there may be certain orders that we are unable to process and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We will contact you to explain in the very best possible way for the reason if any cancellation has happened from our end or to execute your order if we need any further clarification apart from what is mentioned in the website. If your order is canceled after your credit card has been charged, the total amount will be reversed back in your card account.

Cancellation by the User

If we receive a request for cancellation of the order which has been already placed, we will not be able to accept it unless it falls in the criteria mention ahead. Only if it is done within 12 hours from the payment time, we will be able to accept it. In any case for some reason if your order has not been processed at our end, we will be very happy to help you out of this situation and accept your cancellation request. To serve you better we will do our best to discuss this with you in person but you agree not to dispute the decision made by us and accepts our decision regarding the matter.


Credit Card Details

You agree, understand and confirm that the credit card details provided by you for purchasing products on our Site will be correct and accurate and you shall not use a credit card that is not lawfully owned by you. In a credit card transaction, you must use your own credit card. You further agree to provide the correct and valid credit card details to us. Furthermore your personal information will not be utilized or shared with any third party unless it is required for fraud verification by law, regulations or a court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the ability to 'prove otherwise' shall be exclusively on you.


Indemnity

You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.

Billing

The price of our merchandise is inclusive of Delhi VAT. For any shipment which is for outside India, there might be some other taxes applicable depending on different country tax law. Please see the shipping policy section for further details. There will be additional charges for courier which will reflect in your bill as per the address where the product is being shipped.

Delivery

For most of our products, our delivery time mentioned is 3-4 weeks ex-factory (depending on style and the value addition it requires). There will be additional 3-7 days for transit depending on the address where the product is being shipped. We endeavor but do not guarantee to deliver the products to Users within 3-4 weeks from the day of close of sale depending upon the shipping location. Most of our styles are value added with specific technique which we sometime outsource from different vendor and there may be chances that our time line gets disturbed because of third party dependency. Also we work with different courier services and your order may delay because of our courier partner technical issue, transporters strike etc. We are not responsible for any delays due to time required for statutory clearances during the delivery process.

Arbitration

If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.


Governing Law
This Agreement, and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at New Delhi.